Arrival &
Check-in

The rooms must be vacated by 11:00h on the day of departure. If you require a late check-out for a surcharge, please let us know. If you still want to ski on the day of your departure, you are welcome to leave your luggage at the hotel.

There are numerous shuttle and taxi services to and from the airport. In particular, we work together with Taxi Kaprun Machater and the Holiday Shuttle.

There are numerous shuttle and taxi services to and from the train station. In particular, we work together with Taxi Kaprun Machater. The public bus terminal is also directly opposite the train station.

We accept Visa, Mastercard, Maestro / EC debit card as well as CASH. You are welcome to transfer the invoice amount before arrival.

The breakfast buffet is open from 7:00-10:00h in the restaurant. An early breakfast is available for business travelers by arrangement from 6:30h.

Dinner is served daily from 18:30-20:00h.

For your children up to 15 years we offer a children’s menu. We attach great importance to providing healthy food for our children. That is why there is always a small version of the adult’s dishes and a classic children’s menu for the kids as a main course.

The children’s menu consists of soup, main course (2 to choose from) and dessert. For further menu changes, a surcharge will be charged.

Breakfast is included with all room rates. The 4-course dinner is only included in the half board.

On-site dinner or eating in our á la carte restaurant can also be booked daily in the evening.

In winter, we offer a very extensive, delicious breakfast buffet, and in the evening an excellent 4-course menu with 3 main courses (also vegetarian/vegan) to choose from.

If you want to eat somewhere else in the evening or get stuck in apres ski, you can of course also unsubscribe/cancel the evening meal.

Unfortunately, we can not grant a credit or repayment.

If you have booked only with breakfast, you can still eat every evening at Federspiel Restaurant or book the 4-course evening menu.

You can inform us about it at breakfast or decide at short notice in the evening.

Of course we can arrange a big table for you and your friends in the Federspiel Restaurant. Please inform us in the morning.

We recommend that you sign your beverage bill with your waiter every evening after your meal.

The bill will then be posted to your total bill and you can pay for it on departure.

During your entire stay you will have your own table for breakfast and dinner in our restaurant.

Yes! If you are vegan or allergic to certain foods, then please inform us before arrival.

Please note that there may always be traces of allergens in the dishes. For very dangerous allergies, please contact us directly at check-in.

In case of a combination of 2 or more allergies we can only offer you bed&breakfast but you can eat in our á la carte restaurant.

Yes! We offer in our evening menu daily 1 vegetarian menu.

If you are vegan or allergic, then please inform us before arrival. In case of a combination of 2 or more allergies we can only offer you bed&breakfast but you can eat in our restaurant Federspiel.

All these amenities can be found in the room. Also a free bathrobe and bath slippers are in the bath bag in the room. (1 piece per person / stay) Practical little things like nail file, postcards and more as well.

All rooms in the Falkenstein (except youth rooms) have a spacious balcony with a beautiful view of the surrounding mountains and a table with 2 armchairs and an ashtray.

We have very large, spacious rooms that are accessible by elevator. Unfortunately, the toilets in the rooms are not wheelchair accessible. The restaurant and the bar are barrier-free to reach.

Each room has an in-room safe. The key is available free of charge at the reception, with no deposit. Please note that in case of loss we have to charge € 50, -.

Unfortunately we do not have a minibar. However, the longest and coolest bar in Kaprun awaits you, the new Freiflug Bar “Freeflight Bar”.

If you want to cool down important medications, we have your own refrigerator in the restaurant for you.

Depending on which ski resort you choose we recommend the following:

Kitzsteinhorn Glacier in Kaprun:
Since we are the closest 4-star hotel to the Kitzsteinhorn glacier in Kaprun and the bus stop is only 50 meters from the hotel, you can easily travel by bus (every 15-20 minutes) or by car in only 7 minutes to the valley station Kitzsteinhorn glacier.

Maiskogel in Kaprun:
The new Maiskogel valley station “Kaprun Center” is located in the center of Kaprun and can be reached by bus in a few minutes or by car.

NEW: K-ONNECTION – The Kaprun-Maiskogel-Kitzsteinhorn cable car connection makes a dream of generations come true. Since December 2019 directly from the village of Kaprun with two new cable cars to the Maiskogel and from there to Langwiedboden to the Kitzsteinhorn glacier ski area! Ski-in ski-out, 100% guaranteed snow from October to spring and a wide range of new options – invaluable advantages for Zell am See-Kaprun.

Schmittenhöhe in Zell am See:
The Schmittenhöhe in Zell am See is easily reachable by car in 10 minutes or by ski bus (a bus all 30 minutes takes about 15 minutes time) and is now also connected to the Skicircus Saalbach-Hinterglemm-Leogang-Fieberbrunn, the largest ski area in Austria!

The bus stop is only 50m opposite the hotel. The two bus stops lead you in the direction of Kitzsteinhorn glacier and towards Kaprun center and Zell am See.

As the owner of a valid ski pass, all buses in the Zell am See-Kaprun ski area are free of charge during the opening hours of the lifts.

If you have booked a hotel package including a ski pass, you will receive your ski pass in the morning on your first day of skiing directly at the reception. Only a deposit of € 2, – is payable per ski pass. The ski pass will be charged with the total room price.

If you have not included a ski pass with your booking, you can still buy the ski pass at the reception from 2 days by cash only. The prices are the same as at the skiing resort.

The ski passes in the Zell am See-Kaprun region are valid in the 3 ski areas Kitzsteinhorn Glacier in Kaprun, the Maiskogel family mountain in Kaprun and the Schmittenhöhe in Zell am See and also valid in the Skicircus Saalbach-Hinterglemm-Leogang-Fieberbrunn*. (* valid in all operating cable cars depending on snow conditions)

On the first trip to the ski area without a ski pass (if you want to buy a ski pass there) you can make this trip for free.

Yes. The Kitzsteinhorn also offers great experiences for non-skiers in winter, such as panoramic platforms, 3D cinema, ice camp, slides, adventure gallery, guided tour with National Park Rangers and more.

You can buy these hiking or non-skier tickets directly at the skiresort and at the ticket office. These are of course only valid without ski equipment and are subject to certain restrictions. In the hotel these tickets can not be bought.

The Zell am See Kaprun region is known throughout Austria for its incredible diversity. Glacier, mountains and the lake are the 3 pillars of the fascinating winter sports offer. In addition to skiing, you can do cross-country skiing, winter hiking, snowshoeing, sledding, ice skating, sleigh rides, action tandem paragliding with host Sepp, skydiving, ballooning, ski touring, ice climbing, ice-kart racing, spa in the Tauern Spa, and much more … and of course the funny Falken-activity program with tobogganing, torchlight hikes, wine tasting, movie night, …

Please note, that the Falken activity program changes due to the season and weather and can be canceled due to bad weather or due to a minimum number of participants (e.g. Yoga 2 persons). You can not claim these free activities.

Kaprun has over 10 ski schools. We recommend the ski schools

Oberschneider (especially for children)
Hartweger &
Bewegt
For children we recommend the ski school Oberschneider, they also offer child care.

Please contact the ski schools directly. For organizational reasons we can not make any bookings for you.

Dogs are only allowed with advance notice and agreement with the reception. Dogs are not allowed without prior notification.

We ask for your understanding that we cannot offer some room categories for dog owners.

For €20 per day (without food) your dog will accompany you through the holiday.

Where your dog can accompany you on a leash:

• Freiflug Bar
• Hotel lobby (but not during breakfast & dinner)
• Hotel terrace#

In consideration of other guests, dogs are not allowed:

• in all restaurants during breakfast and dinner
• in the Flying Spa wellness area and on the sauna lawn
• on the bio-swimming pond
• If your dog is alone in the room, he must behave calmly and the room cannot be cleaned either. Please use the sign “Please do not disturb”
• Barking dogs cannot be left alone in the room
• Your dog must never be on the couch, bed, sofa and co.
• Failure to do so will result in an additional cleaning fee of € 80 per hour
• Please store the dry and wet food on the balconies
• Please take your own dog blanket / dog bed and bowls to the room
• Please note again that in the event of contamination or damage to the furniture the additional cleaning or repair costs mentioned will be charged

You can use our wireless high speed internet throughout the hotel free of charge.

We do not offer laundry service directly at the hotel, but Schüttdorf is only 10 minutes away from express laundry service.

Kaprun has very high quality drinking water. The water that we use in the Falkenstein comes from a nearby spring and is revived in the house after the Grander technology.

Yes. The Falkenstein was Kaprun’s first hotel with an official Tesla charging station. You load your e-vehicle (all brands) with strong 32kw at our 3 charging stations.

For non-guests a certain amount per hour will be charged.

Registration before plugging in at the reception is required.