Booking
conditions

Cancellation Policy

Winter 2025/26
Up to 14 days before arrival: free cancellation
Within 13 days before arrival: 90% of the package price

Exception: Carnival Week (14.02.–22.02.2026)
Cancellation period: 30 days before arrival

From 1 day before arrival: 100% of the package price
In case of early arrival or premature departure, 100% of the package price will be charged.

Summer 2026
Up to 14 days before arrival: free cancellation
Within 13 days before arrival: 90% of the package price

High season: 03.07.–20.08.2026
Cancellation period: 30 days before arrival

From 1 day before arrival: 100% of the package price
In case of early arrival or premature departure, 100% of the package price will be charged.

Groups (Summer & Winter)
For groups of 10 persons or more, a cancellation period of 3 months applies.
Free cancellation is only possible up to 3 months prior to the arrival date.

This regulation also applies in cases of early departure or late arrival.

Deposit
For confirmed reservations, we require a deposit of 30% of the total travel price.
The due amount will be stated in the reservation confirmation.

Payment Information
FamilyVision GmbH
Volksbank Salzburg
IBAN: AT46 4501 0601 0989 5536
BIC: VBOEATWWSAL

Accepted payment methods:
Cash, EC card, Visa, Mastercard, AMEX

Travel Insurance
We recommend taking out travel cancellation insurance with
Europäische Reiseversicherung
www.europaeische.at

Prices & Taxes
All prices are stated in EURO and include VAT.
Local tax and mobility levy (€ 2.55 per person per night) are not included and apply from the age of 15.

In case of incorrect price information, we reserve the right to cancel or adjust the booking within 24 hours. The valid price lists apply.
This also applies to incorrect prices shown in online bookings.

§ 1 Scope

1.1 These general terms and conditions for the hotel industry (hereinafter “AGBH 2006”) replace the previous ÖHVB in the version dated September 23, 1981.

1.2 The AGBH 2006 do not exclude special agreements. The AGBH 2006 are subsidiary to individual agreements.

§ 2 definition of terms

“Accommodation”:

“Guest”:

“Contractual partner”:

“Consumer” and “entrepreneur”:

“Accommodation contract”:

Is a natural or legal person who accommodates guests for a fee.

Is a natural person who uses accommodation. The guest is usually also a contractual partner. Those guests who arrive with the contractual partner (e.g. family members, friends, etc.) are also considered guests.

Is a natural or legal person in Switzerland or abroad who concludes an accommodation contract as a guest or for a guest.

The terms are to be understood in the sense of the Consumer Protection Act 1979 as amended.

Is the contract concluded between the accommodation provider and the contractual partner, the content of which will be regulated in more detail below.

§ 3 Conclusion of contract – down payment

3.1 The accommodation contract is concluded when the accommodation provider accepts the contract partner’s order. Electronic declarations are deemed to have been received if the party for whom they are intended can access them under normal circumstances and access takes place during the proprietor’s announced business hours.

3.2 The accommodation provider is entitled to conclude the accommodation contract on the condition that the contractual partner makes a down payment. In this case, the accommodation provider is obliged to notify the contracting party of the required down payment before accepting the contractual partner’s written or oral order. If the contractual partner declares his agreement with the down payment (in writing or verbally), the accommodation contract is concluded upon receipt of the declaration of consent to the payment of the contractual partner’s down payment to the accommodation provider.

3.3 The contracting party is obliged to pay the down payment at least 7 days before arrival. The contractual partner bears the costs for the money transaction (eg transfer fees). The respective terms and conditions of the card company apply to credit and debit cards.

3.4 The down payment is a partial payment on the agreed fee.

§ 4 Beginning and end of the accommodation

4.1 The contractual partner has the right, if the accommodation provider does not offer any other reference time, to move into the rented rooms from 4:00 p.m. on the agreed day (“arrival day”).

4.2 If a room is used for the first time before 6 a.m., the previous night counts as the first night.

4.3 The rented rooms must be vacated by the contracting party by 12 noon on the day of departure. The accommodation provider is entitled to invoice another day if the rented rooms are not cleared in time.

§ 5 Cancellation of the accommodation contract – cancellation fee Cancellation by the accommodation provider

5.1 If the accommodation contract provides for a down payment and the down payment was not made by the contractual partner on time, the accommodation provider can withdraw from the accommodation contract without a grace period.

5.2 If the guest does not appear by 6:00 p.m. on the agreed day of arrival, there is no obligation to provide accommodation, unless a later time of arrival has been agreed.

5.3 If the contracting party has made a down payment (see 3.3), the rooms remain reserved until 12:00 noon on the day following the agreed arrival day. If payment is made in advance of more than four days, the accommodation obligation ends at 6 p.m. on the fourth day, the day of arrival being counted as the first day, unless the guest announces a later day of arrival.

5.4 The accommodation contract can be canceled by the accommodation provider by objectively justified reasons, unless otherwise agreed, up to 3 months before the agreed date of arrival of the contracting party, unless otherwise agreed.

Withdrawal by the contractual partner – cancellation fee

5.5 Up to 1 month before the agreed arrival date of the guest, the accommodation contract can be canceled by paying the unilateral declaration by the contracting party without paying a cancellation fee.

5.6 Outside the section 5.5. Withdrawal by a unilateral declaration by the contractual partner is only possible if 100% of the booking amount is paid:

Please note that in case of cancellations outside the free cancellation time we will charge you the total amount of the booking (this also applies to sickness, accidents, etc).

Summer:

The current cancellation conditions can be found above.

In the event of a later cancellation or no-show, 100% of the booking amount must be paid all year round.

Please note that in case of cancellations outside the free cancellation time we will charge the total amount of the booking
(also applies to sickness, accidents, etc). This also applies to late arrivals or early departures due to accidents or sickness. Therefore we highly recommend a travel insurance, see below.

Winter:

The current cancellation conditions can be found above.

In the event of a later cancellation or no-show, 100% of the booking amount must be paid all year round.

Please note that in case of cancellations outside the free cancellation time we will charge the total amount of the booking
(also applies to sickness, accidents, etc). This also applies to late arrivals or early departures due to accidents or sickness. Therefore we highly recommend a travel insurance, see below.

Groups in summer and winter:

For groups (from 10 persons) there are different cancelation policies.
Groups can cancel up to 3 months before arrival free of charge.

Please note that in case of cancellations outside the free cancellation time we will charge the total amount of the booking
(also applies to sickness, accidents, etc). This also applies to late arrivals or early departures due to accidents or sickness. Therefore we highly recommend a travel insurance, see below.

Travel disabilities

5.7 If the contractual partner cannot appear in the accommodation on the day of arrival, because all unforeseen circumstances (e.g. extreme snowfall, floods, etc.) make all travel options impossible, the contractual partner is not obliged to pay the agreed fee for the days of arrival.

5.8 The obligation to pay the payment for the booked stay comes to life again from the date of arrival if the arrival is possible again within three days.

§ 6 Provision of alternative accommodation

6.1 The accommodation provider can provide the contractual partner or guests with adequate replacement accommodation (of the same quality) if this is reasonable for the contractual partner, especially if the deviation is minor and objectively justified.

6.2 An objective justification is given, for example, if the room (s) has (have) become unusable, guests who have already stayed are extending their stay, there is an overbooking or other important operational measures require this step.

6.3 Any additional expenses for the replacement accommodation are at the expense of the accommodation provider.

§ 7 rights of the contractual partner

7.1 By concluding an accommodation contract, the contractual partner acquires the right to the normal use of the rented rooms, the facilities of the accommodation company, which are accessible to guests in the usual way and without special conditions, and to the usual service. The contractual partner must exercise his rights in accordance with any hotel and / or guest guidelines (house rules).

§ 8 Obligations of the contract partner

8.1 The contractual partner is obliged to pay the agreed fee plus any additional amounts incurred as a result of separate use of services by him and / or the guests accompanying him, plus statutory sales tax, at the latest at the time of departure.

8.2 The accommodation provider is not obliged to accept foreign currencies. If the accommodation provider accepts foreign currencies, they will be accepted as payment at the daily exchange rate. If the accommodation provider accepts foreign currencies or cashless means of payment, the contractual partner bears all related costs, such as inquiries with credit card companies, telegrams, etc.

8.3 The contractual partner is liable to the accommodation provider for any damage caused by him or the guest or other persons who accept the accommodation provider’s services with the knowledge or will of the contractual partner.

§ 9 rights of the accommodation provider

9.1 If the contractual partner refuses to pay the conditional fee or is in arrears with it, the accommodation provider is entitled to the statutory right of retention in accordance with § 970c ABGB and the statutory lien in accordance with § 1101 ABGB to the items brought in by the contractual partner or the guest. The accommodation provider is also entitled to this right of retention or lien to secure his claim from the accommodation contract, in particular for meals, other expenses made for the contractual partner and for any claims for compensation of any kind.

9.2 If the service is requested in the contract partner’s room or at unusual times of the day (after 8:00 p.m. and before 6:00 a.m.), the accommodation provider is entitled to request a special fee. However, this special fee is to be marked on the room price table. The accommodation provider can also refuse these services for operational reasons.

9.3 The accommodation provider has the right to billing or interim billing of its services at any time.

§ 10 obligations of the accommodation provider

10.1 The accommodation provider is obliged to provide the agreed services to an extent corresponding to its standard.

10.2 Special services of the accommodation provider that are subject to labeling and are not included in the accommodation fee are examples:

§ 11 liability of the accommodation provider for damage to objects brought in

Special accommodation services that can be billed separately, such as the provision of salons, saunas, indoor pools, swimming pools, solariums, garages, etc.

a reduced price will be charged for the provision of additional beds or cots.

Liability of the accommodation provider for damage to objects brought in

11.1 The accommodation provider is liable in accordance with §§ 970 ff ABGB for the items brought in by the contractual partner. The accommodation provider is only liable if the goods have been handed over to the accommodation provider or to the people authorized by the accommodation provider or have been brought to a location specified or designated by them. If the accommodation provider fails to provide proof, the accommodation provider is liable for his own fault or the fault of his people and the outgoing and incoming persons. The accommodation provider is liable according to § 970 Abs. 1 ABGB at most up to that in the federal law of November 16, 1921