booking conditions

Deposit

For fixed reservations we ask you for a deposit of 30% of the total amount.
The amount will be communicated to you in the reservation confirmation.
Please mention on the bank transfer your name and the booking period.

Bank name: Spängler Bank
IBAN AT791953000600514582
BIC SPAEAT2S

Non-refundable rates

For non-refundable rates, the booking amount will be charged at the time of booking.
This rate is non-refundable and changeable.


Means of payment

We accept cash, bank card, Visa and Mastercard.
If you book packages and arrangements sometimes only cash or bank transfer is possible.


Cancellation policy

Please note that in case of cancellations outside the free cancellation time we will charge you the total amount of the booking (this also applies to sickness, accidents, etc).

Cancellation conditions in summer:

01 July to 31 August
Up to 14 days before arrival free of charge
14 days before arrival we charge 100% of the booking amount
In case of unscheduled arrival and departure, the rooms will be charged according to the reservation confirmation

All other summer months
Up to 7 days before arrival free of charge
7 days before arrival we charge 100% of the booking amount
In case of unscheduled arrival and departure, the rooms will be charged according to the reservation confirmation

Cancellation conditions in winter:

Christmas, New Year’s Eve & Carnival
Up to 30 days before arrival free of charge
Less than 30 days before arrival, we charge 100% of the total booking amount
In case of unscheduled arrival and departure, the rooms will be charged according to the reservation confirmation

Remaining winter months

Up to 14 days before arrival free of charge
Under 14 days before arrival we charge 100% of the total booking amount
In case of unscheduled arrival and departure, the rooms will be charged according to the reservation confirmation


Travel insurance

Did you think of everything?
There’s a lot that can happen until departure and during your holidays!

Please note that in case of cancellations outside the free cancellation time we will charge you the total amount of the booking (this also applies to sickness, accidents, etc).

Therefore, we strongly recommend you to organize a travel insurance such as the European travel insurance with the comprehensive insurance “Hotel Cancellation Plus
(costs about 5% of the booking amount), which will cover the hotel costs in case of cancellation.


Holiday with dog

Your four-legged friend is very welcome. Please notify us in advance. We have also a cute dog as a playmate in the hotel.
Please note our information for holiday with dog


Prices & Local tax

All prices are in EURO including VAT, excluding 1.15 Euro local tax per person and night including half board or breakfast and all other included services.
In case of errors in pricing, we reserve the right to cancel the booking within 24 hours, make an adjustment and refer to the current price lists.

In case of errors in the prices for online bookings, we also reserve the right to cancel the booking within 24 hours.